12bd Privacy Policy

1  Purpose and Scope

This privacy policy applies to all services provided through the 12bd platform — including online betting, slots, live casino, cricket betting, bingo fishing, crash games, and other gaming activities. Please read this policy carefully before using our services. If you do not agree with any part of it, please refrain from using the platform.

• This policy applies to the website, mobile browsers, and other digital channels.
• Where links to third-party websites are present, their own policies will apply.
• Continuing to use the platform after any update will be considered your acceptance of the revised policy.

2  Personal Information

For account registration and service delivery, we may collect the following information:

• Full name and date of birth (for age verification — registration is not accepted for those under 21)
• Email address and mobile number
• bKash, Nagad, Rocket, or Upay wallet number (for transactions)
• Identity verification documents (copy of national ID / passport, if required)
• Bank account details (for bank transfers)

3  Automatically Collected Information

When you use our website, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Time of entry and exit from the website
• Pages visited and navigation patterns
• Cookie and session data (see cookie policy for details)
• Gaming activity logs — bet amounts, win/loss history, session duration

4  Communication and Support Information

When you contact our 24/7 live chat support or reach us by email, the content of your messages, complaints, or requests is retained by us. This information is used solely for resolving issues and improving service quality.

5  Purposes for Using Information

12bd uses your information for the following purposes:

• Account management: Registration, login, password recovery, and security verification.
• Financial transactions: Processing deposits from ৳500 and withdrawals of ৳800 or more.
• KYC verification: Confirming age and identity and preventing fraud.
• Customer support: Providing fast and effective resolution of your issues.
• Responsible gaming: Identifying unusual betting patterns to keep you protected.
• Service improvement: Analysing user experience and improving platform standards.
• Marketing communications: Sending bonus offers, promotions, and important notices with your consent.
• Regulatory compliance: Adhering to applicable laws and regulations.

6  Marketing Communications and Consent

We do not send marketing messages without your consent. At the time of registration, you may opt in to promotional communications. You may withdraw this consent at any time through your account settings or by notifying our support team. Even if you turn off marketing, important account-related messages (transaction confirmations, security alerts) will continue.

7  Sharing Information with Third Parties

12bd never sells your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: Payment gateways such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
• Technology partners: Server hosting, data analytics, and security service providers keep information secure under contract.
• Game providers: Software providers such as Pragmatic Play, Evolution Gaming, Spribe, and JILI receive minimal information to manage gameplay.
• Legal obligations: Information may need to be disclosed under a court order or government directive.
• Business changes: In the event of a merger or acquisition, the new party will comply with the same privacy policy.

8  International Data Transfers

Our servers may be located in various countries. For data transfers outside Bangladesh, we ensure that the receiving party provides a level of protection equivalent to this policy. All transfers are carried out via SSL/TLS encryption.

9  Use of Cookies

Our website uses cookies and similar technologies. These come in several types:

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: Remember your preferences, language, and settings.
• Analytical cookies: Analyse user behaviour to improve services.
• Marketing cookies: Help display relevant offers based on your interests.

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.

10  Technical Safeguards

12bd applies industry-standard security measures to keep your information safe:

• SSL/TLS encryption used for all data transmission.
• Sensitive information (passwords, payment data) stored in encrypted form.
• Automatic alert systems for suspicious logins and transactions.
• Regular security audits and vulnerability testing.
• Two-Factor Authentication facility.
• Limited staff access — only authorised personnel can view data.

11  Response to a Data Breach

If a security breach (data breach) is detected, we will immediately notify the affected users and take the necessary steps to address the harm. Contact us at: [email protected] — or let us know directly via 24/7 live chat.

12  Data Retention Period

Your information will be retained while your account is active and for a defined period after it becomes inactive, as required by regulatory obligations. Where there is no legal obligation and your account is closed at your request, unnecessary information will be securely deleted.

14  Age Verification and Child Protection

The 12bd platform is for users aged 21 and above only. We do not intentionally collect any personal information from minors. Age is verified at the time of registration, and identity documents may be requested in cases of doubt.

If we learn that a minor has registered by mistake, their account will be closed immediately and all information deleted. Parents or guardians who have concerns about this may contact [email protected].

15  Notice of Policy Changes

This privacy policy may be updated periodically. For significant changes, we will send a notification to your registered email and clearly indicate the update on the website. Continued use of the platform after changes will be taken as your acceptance of the revised policy.